Aussies abandoned by government

What exactly does the Department of Foreign Affairs do?
 
Two indicents this week highlight the ineffectiveness of Australia’s overseas representatives.
 
Aussies stuck in Libiya got no assistance and were told to book their own flights out. Then, just across the ditch, they were told the same thing.
 
Two massive events in which citizens in danger received zero help.
 
And don’t start me on QANTAS charging people $900 for a ticket home from NZ, when Air New Zealand offered flights for $70.

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